How to contact facebook ads support and get help via live chat


Do you have sầu an active sầu Facebook ads tài khoản & need tư vấn related to ads or your Facebook page? If so, you’re in the right place!

Facebook Advertising is becoming more và more complex as a constant stream of new ad features comes down the pipe. Whether it’s A/B Split Testing, Dynamic Ads, or LTV Custom Audiences, the amount of knowledge needed to run a successful Facebook Ads campaign (and stay ahead of your competition) seems to lớn grow by the day.

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Now more than ever it is crucial for marketers to lớn be able khổng lồ contact Facebook’s support team when they need a little help.

Whether it’s a problem with ad delivery, billing updates, pixel issues, or countless other day-to-day items, Facebook’s support channels can help you resolve issues quickly và efficiently, saving you time, resources and more than a few headaches.

Though it seems like getting tư vấn should be easy, it’s a question we get all the time: “How vì chưng I get in touch with Facebook?” Many marketers we talk lớn are surprised that there is a way lớn ‘talk’ to Facebook at all.

So we put together this step-by-step guide detailing how to lớn contact Facebook tư vấn. Bookmark it and keep it handy because there will come a day that you need it – and fast.

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First things first:

In order to lớn liên hệ Facebook Ads Support, you need to have sầu an active sầu ad account that has had ad spkết thúc billed to the account.

If you don’t have sầu an active sầu ad tài khoản, start here:

Log in lớn Facebook using your personal loginClichồng Create Account.Enter a name for your business, select the primary Page, and enter your name and work gmail address.Move through the rest of the on-boarding flow by entering the rest of the required fields.Copy the ID listed (will be a 8 or 16 digit number)Go bachồng to the Business Manager Settings tab và click “Add New Ad Accounts” in the top right, then select “Clalặng an Ad Account.”Paste the tài khoản ID và click “Clalặng Ad Account”

The next step is to lớn run some ads và have some ad spkết thúc billed to lớn your trương mục. Then you can proceed with the steps below.

If you already have an ad trương mục, start here:

Go khổng lồ

Here’s what you should see:


Scroll down and locate the ‘Still Need Help?’ section where it says ‘Liên hệ our tư vấn team’ & cliông xã either the Chat or Thư điện tử button. See below for the Chat button.

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So, what types of questions can you ask Facebook Ads Support?

They break down into the following categories:

Policy và Account SecurityMy ad trương mục was disabledThere’s unknown activity on my ad accountMy ads were disapprovedMy ads are pending reviewUse text in my ad imagesView page names allowed on FacebookMy page was hackedGet a custom usernameBilling và PaymentsWhen I pay for adsChange my spending limitChange my billing thresholdMy ad tài khoản was double chargedView my payment historyDownload an invoiceMy ad payment failedManage my payment methodManually pay for ads (monthly invoicing)Business PagesCreate a custom usernameChange my Page’s nameRequest a gray badge for my PageMerge two PagesManage roles for my PageAdd an Instagram account lớn my PagePromote my PageMy boosted post is unavailableAd Management ToolsMy ad account was disabledGive sầu someone access to lớn my ad accountEdit ads in the updated Ads ManagerSwitch between ad accountManage my settings, people, and assets (Business Manager)Business Manager rolesAdsEdit my campaign, ad set, or adTurn an ad on or offManage boosted postsMy boost is unavailableMy ads were disapprovedMy ads are pending reviewMy ads aren’t performing wellUse text in my ad imagesView Clip & image specificationsUse a custom or lookalượt thích audienceMeasure & Improve ResultsMeasure my boosted postsView my results in Ads ManagerImprove my pixel’s performanceUse Facebook Pixel HelperUse a px with my third party websiteI can’t see data for my adsMy ad metrics don’t add up (pun intended!)My ad reports don’t match up with third party reporting tools

Even if you don’t see your specific issue referenced above sầu, pichồng the category closest & the Facebook support reps can generally steer you in the right direction.

We hope this guide helps you get your technical Facebook Ads questions answered quickly. If you’ve reached out khổng lồ Facebook Support in the past & they’ve sầu solved your problem we’d love lớn hear about it in the comments below!

Update Nov 2019

We received a response from Facebook (chat tư vấn ironically) about why certain users have sầu access to live chat and others don’t. Unfortunately it does not help clear up the issue but we’ve copied their answer below: